Refund Policy

Due to the perishable nature of our products, all sales are final and non-refundable.

We bake every order fresh and package it with care to ensure it arrives in excellent condition. However, once a package leaves our facility, we are not responsible for delays, damage, or handling issues caused by the shipping carrier.

We understand that everyone’s palate is unique, and while we do our best to create a product that people love (and have shipped tens of thousands of rolls across the country with rave reviews), taste is subjective. Because of this, we are unable to offer refunds based on personal preferences.

If your order arrives damaged or with a quality issue, please contact us within 24 hours of delivery with clear photos and a description. We’ll review the situation and do our best to make it right.

Thank you for your support and for valuing small-batch, handcrafted baking.

Terms Of Service

By accessing our website, purchasing our products, or interacting with any of our services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Use of Our Site

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree not to use our products for any illegal or unauthorized purpose.

2. Product Availability

All products are made in small batches and availability may vary. We reserve the right to limit quantities or discontinue products at any time, without notice.

3. Order Accuracy

It is your responsibility to ensure that shipping addresses and order details are entered correctly. We are not responsible for incorrect delivery due to customer error.

4. Shipping & Delivery

Orders are shipped using third-party carriers. Once a package leaves our facility, Heirlooms Food is not responsible for shipping delays, mishandling, or lost/stolen packages. Tracking is provided upon shipment.

5. Refund Policy

Due to the perishable nature of our products, all sales are final and non-refundable.

We take pride in our handcrafted cinnamon rolls and stand behind their quality. However, everyone’s palate is unique, and while thousands love our products, we recognize that taste is subjective. Refunds will not be issued based on personal preference.

If your order arrives damaged or with a quality issue, contact us within 24 hours of delivery with detailed photos. We’ll review the situation and do our best to make it right.

6. Intellectual Property

All content on this site — including but not limited to logos, product names, images, videos, and written descriptions — is the property of Heirlooms Food and may not be copied, reproduced, or used without express written permission.

7. Privacy Policy

We value your privacy. Personal information submitted through the store is governed by our Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, Heirlooms Food shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of our site or products.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

10. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the site after changes are posted constitutes acceptance.

Heirlooms Food ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

By using our site or purchasing from us, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing address, and payment details.

Order Information: Products purchased, order history, and customer service interactions.

Technical Data: IP address, browser type, device information, and browsing behavior (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

Process and fulfill orders

Communicate with you about your purchase

Provide customer service and support

Send order updates, promotions, and newsletters (only if you opt in)

Improve our website experience and product offerings

Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted third-party service providers for specific purposes, such as:

Payment processing (e.g., Stripe, Square, PayPal)

Shipping and order fulfillment (e.g., USPS, UPS)

Email and marketing services (if you opt in)

Website analytics (e.g., Google Analytics)

These providers only have access to the information necessary to perform their function and are required to protect your data.

4. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, but some features of the site may not function properly.

5. Your Rights

You have the right to:

Access the personal data we have about you

Request that we correct, update, or delete your information

Withdraw consent for marketing communications at any time

To exercise any of these rights, email us.

6. Data Security

We use secure connections (SSL encryption) and follow industry best practices to protect your personal information from unauthorized access, disclosure, or misuse.

7. Retention of Data

We retain personal information only for as long as necessary to fulfill orders, meet legal obligations, resolve disputes, or enforce agreements.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.